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Privacy, Cookies, Terms & Conditions

Our Privacy Policy explains how the Dublin City Council Culture Company collects, stores and handles your personal data.

We are committed to respecting and protecting your privacy. We know that there’s a lot of information here, but we want you to be fully informed about your rights. If you still have questions after reading our Policy, please do get in touch.


When you visit our website our system will log your IP address along with other information provided by your browser. This may include the name and version of the browser you are using, your operating system and any website address that referred you to our website.

For full details of our Cookie Policy, please read more here.

Terms and Conditions

Your use constitutes acceptance of these Terms and Conditions as at the date of your first use of the site. You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party.

Copyright restrictions: 

a. Commercial use or publication of all or any item item displayed is strictly prohibited without prior authorisation from 14 Henrietta Street.

b. Documents may be copied for personal use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely. However, some documents and photos have been published on this site with the permission of the relevant copyright owners. All rights are reserved on these documents and permission to copy them must be requested from the copyright owners (the sources are indicated within these documents/photographs).

This site and the information, names, images, pictures, logos regarding or relating to 14 Henrietta Street are provided "as is" without any representation or endorsement made and without warranty of any kind whether express or implied. In no event will we be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from the use or in connection with such use or loss of use of the site, whether in contract or in negligence.

We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the materials.

The Site contains links to third party websites. These links are provided solely as a convenience to you and not as an endorsement by 14 Henrietta Street of the content on such third party websites.

These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of Ireland, and the parties hereby submit to the non-exclusive jurisdiction of the Irish courts to settle any disputes that may arise in connection with these terms and conditions.

By accessing or using our service, you agree to be bound by the terms and conditions above. Any changes to our terms and privacy statements will be posted on this page.

Job Applicants

Dublin City Council Culture Company is an equal opportunity employer. For more information, please read our Equal Opportunities Policy here.

We are committed to respecting and protecting your privacy. We keep several kinds of personal data about our prospective employees so we can manage the recruitment process effectively and efficiently and meet our legal obligations. For more information please see our Privacy Notice for Job Applicants here.

Merchant account terms and conditions

Terms and conditions of sale of tickets and merchandise:

By attending this/these event(s) you are accepting the following Terms & Conditions and agreeing to be bound by them and to comply with all applicable laws and regulations.

  • Attendees should be present at the venue to check in at least 10 minutes in advance of the tour/event start time.
  • Tickets may be refunded or exchanged at the discretion of management. All tickets will be offered subject to availability at the time of booking.
  • If an event is cancelled we will notify you by email and offer you a full refund or an option to reschedule your booking. Refunds may take up to 5 days to show in your account.
  • Management reserve the right to refuse admission, even when tickets have been purchased.
  • Latecomers will only be admitted at the discretion of Dublin City Council Culture Company staff and at an appropriate interval.
  • Management accepts no responsibility for possessions lost or stolen on the premises.
  • Unless otherwise indicated, all graphics, logos and commercial markings are registered trademarks. You may not use, copy, reproduce, republish, upload, post, transmit, distribute or modify any Trademark in any way, including in advertising or publicity pertaining to or distribution of materials, without prior written consent.
  • Management reserve the right to make changes to these Terms & Conditions at any time without prior notice.

Privacy policy:

We respect your privacy and protect all personal information you provide when buying tickets. The information you provide will be used only by ourselves to deliver services. We do not forward our database to outside companies involved in marketing. If at any point, you wish to be removed from our database, please do not hesitate to contact us.

You can read our full privacy policy here.

Delivery policy:

This policy applies to customers that make a purchase via Dublin City Council Culture Company websites, 14HenriettaStreet.ie and RichmondBarracks.ie. If you have any questions, please contact our customer service team on 01 524 0383 or info@14Henriettastreet.ie.

Shipping options and delivery costs:

We offer the following shipping options for products purchased:

  • Delivery in Ireland
  • Delivery in UK & Europe
  • International delivery (outside Europe)

Products can also be collected from our premises. You will be asked to select a shipping method at checkout and your shipping rates will be calculated there, based on the items purchased.

Order processing time:

All orders placed are processed and dispatched the next day. All orders placed during the weekend or on a public holiday will be dispatched on Monday or on the next business day.

Delivery address and P.O. boxes:

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

International orders:

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Returns, refunds, and exchanges:

Once purchased, products cannot be exchanged or refunded unless they are faulty or damaged. If your product is damaged in transit please contact our customer service team on 01 524 0383 or info@14HenriettaStreet.ie.