Recruitment Call: Visitor Experience Coordinator at 14 Henrietta Street

We are seeking to recruit a Visitor Experience Coordinator

Closing date for applications: Friday 7 February 2025

Visitor Experience Coordinators are responsible for delivering customer service at its highest level and should carry out your tasks in a welcoming and efficient manner.

Your primary responsibilities cover Front of House and the Visitor Experience functions as outlined below, supporting our customer and person focus policies and approaches to deliver the visitor experience at 14 Henrietta Street and on occasion other Dublin City Council Culture Company venues or events.

This role is based at 14 Henrietta Street, Full Time from Wednesday to Sunday, 9.15 am to 5.45 pm.

About 14 Henrietta Street

14 Henrietta Street is a social history museum of Dublin life, from one building’s Georgian beginnings to its tenement times. We connect the history of urban life over 300 years to the stories of the people who called this place home.

We bring to life the stories of the humans who passed through the house, their changing circumstances, their experience of family life, politics, and the impact of world affairs.

By listening and talking with visitors, historians, local residents and their families and through the knowledge of others, the museum continues to discover new stories, gathering memories and adding to the museum’s collection and visitor experience.

You can read more about 14 Henrietta Street at www.14henriettastreet.ie

About the role:

There are three main areas of responsibility in the role specification for this role.

Visitor Experience:

• Work as part of a team to facilitate the smooth running of the day to day operations across our museum at 14 Henrietta Street for building users and visitors from Wednesday to Sunday.
• Ensure the smooth running of tours, activities and events in the museum, supporting the tour guides, museum, venue and delivery teams where appropriate.
• Preparing for daily activities, ensuring you are aware of working rosters, planned activities and events.
• Support the Visitor Experience team to upload tours and events to our booking system (we use Ticketsolve), ensuring they are on sale in a timely fashion.

Customer Service:

• Oversee bookings for individuals and groups (by phone, by email, in person) for all tours and events taking place in the building.
• Supervise the front desk of either site and ensure that all contact with visitors is conducted professionally and in a timely fashion (whether in writing or in person).
• Provide audience reports and visitor feedback to the Development or Communications teams as required.
• Oversee the ticketing system and liaise with system providers when required.
• Set up meeting rooms, events and supervise venue hires on site as required.

Operations:

• Act as keyholder and manage the opening and closing procedures (from Wednesday to Sunday) for 14 Henrietta Street or other buildings that the company may operate.
• Financial administration including daily cash up and reconciliation (we use Ticketsolve).
• Venue Hire facilitation on site as appropriate.
• Work together with other team members to make sure visitors, artists, and facilitators are safe by following Dublin City Council Culture Company's Health and Safety Policy.
• Work with the Collections Manager to monitor, and report on the condition of the buildings.
• Supervision of cleaning and waste removal services on site.
• Monitoring and reporting on all audio visual equipment, IT and security systems, issues in the buildings, scheduling repair and maintenance based on facilities checklists as required.
• Weekend supervision of any approved small building or maintenance works as might be booked in.

Role requirements:

Essential criteria:

• A minimum of two years of venue administration, front of house supervision or equivalent experience is essential.
• Excellent administrative and organisational skills.
• Proficiency in Microsoft office and GSuite is essential; experience of Ticketsolve, or experience with working with other ticketing supplier, is desirable.
• Excellent communication and interpersonal skills.
• The ability to prioritise workload, multitask and remain calm under pressure.
• An understanding of the work of Dublin City Council Culture Company and its ambitions.

Position summary:

Post Title: Visitor Experience Coordinator, Dublin City Council Culture Company

Post Status: Fixed Term Full Time Contract for three years, working a five day a week role, Wednesday to Sunday; a six month probationary period applies.

Location: Dublin City Council Culture Company HQ, 14 Henrietta Street, Dublin 1, D01 HH34 and other locations where the company works.

Reports to: Visitor Experience Manager, Dublin City Council Culture Company.

Key relationships: All teams across the Company, particularly the Visitor Experience Team; Operations Team; Financial administration team; Cultural Spaces team; Programming team; other Company Heads of Department and CEO, venue teams at 14 Henrietta Street and Richmond Barracks and other buildings if relevant.

Salary: Full time salary of €34,811 per annum, prior to reward and recognition.

Pension: A contribution of 10% of salary will be made to an agreed pension savings scheme subject to the individual contributing a similar percentage.

Reward and recognition: All Dublin City Council Culture Company employees participate in the performance review and appraisal process annually. This process measures performance, considers training and development opportunities and is used to determine any reward (pay or annual leave increases) that may be applicable.

Other benefits: Other Employee benefits include Employee Assistance Programme, Income Protection Insurance, Cycle to Work Scheme, Taxsaver Commuter Ticket Scheme for public transport to and from work, access to certified training and opportunities for professional development in your role. See the Employe Benefits PDF download below.

Downloads
PDF Dublin City Council Culture Company Employee Benefits 2024
PDF Dublin City Council Culture Company Equal Opportunities Policy October 2024
PDF Dublin City Council Culture Company Privacy Notice for Job Applicants October 2024

How to apply

Applications are now invited from applicants who meet these published requirements. Applications must include the following:

• A CV, including the names and contact details of two referees. Note that referees will not be contacted without prior consent.
• A letter, of no more than two pages, citing your specific skills, knowledge and experience relevant to the role specification and requirements and why you are interested in the role.

Please email recruitment@dublincitycouncilculturecompany.ie with “Visitor Experience Coordinator” in the subject line.

The closing date for this application is Friday 7 February 2025. Applications received after the closing date and time will not be accepted.

The information supplied in your application will be reviewed against the requirements sent out in this notice by a panel to shortlist applicants and call people for an interview. Dublin City Council Culture Company reserves the right to short-list candidates for interview.

We envisage that any resulting first round interviews will be held on 18 and 19 February 2025.

The interviews will be in the format of competency based questions related to the specific role responsibilities and required criteria outlined within this recruitment process. It will not be possible to provide application process feedback to unsuccessful applicants.

In the interests of promoting accessibility all candidates who are invited for an interview will receive the interview questions and/or tasks in advance to allow everyone to prepare fully for the interview.

Interviews will take place in an accessible location. Please note that both the museum at 14 Henrietta Street and Richmond Barracks are Part M access compliant, and the offices of Dublin City Council Culture Company in both have limited physical access. Reasonable accommodation of access requirements will be made for successful applicants.

Please note that Dublin City Council Culture Company is committed to developing policies and practices ensuring that accessibility, universal design and reasonable accommodation for people with disabilities are taken into account. Dublin City Council Culture Company is an equal opportunity employer. Please see our Equal Opportunities Policy here (PDF).

We are committed to respecting and protecting your privacy. We keep several kinds of personal data about our prospective employees so we can manage the recruitment process effectively and efficiently and meet our legal obligations. Please see our Privacy Notice for Job Applicants here (PDF).

Garda vetting is mandatory for successful applicants, and you must be cleared by the National Vetting Bureau before the work can commence. The successful applicant may also be required to complete mandatory training in line with the requirements of their role or broader company requirements.