Príobháideachas agus Téarmaí

** Last Updated on 08/09/2026 **

Our Privacy Notice explains how the Dublin City Council Culture Company collects, stores and handles your personal data.

We are committed to respecting and protecting your privacy. We know that there’s a lot of information here, but we want you to be fully informed about your rights.

If you still have questions after reading our Privacy Notice, please do get in touch.

Cookies

We want to process as little personal information as possible when you use our website.

That's why we've chosen Fathom Analytics for our website analytics, which doesn't use cookies and is designed to support GDPR-compliant analytics.

Using this privacy-friendly website analytics software, your IP address is only briefly processed, and we have no way of identifying you from the information we receive.

The purpose of using this software is to understand our website traffic in the most privacy-friendly way possible so that we can continue to improve our website and services. No personal data from Fathom Analytics is stored by us over time.

Our website will only record personal information about you if you choose to give it to us, for example when you:

provide information by filling in a form on our site.
subscribe to or register for services that require personal information to be given.
report a problem and give your contact details for us to respond.

When you visit our website, a small text file called a cookie may be stored on your device. This website uses cookies and similar technologies where they are needed for the website to work properly, to remember your cookie preferences, and to provide embedded content such as YouTube videos.

You can manage your cookie preferences at any time through our cookie banner in the botton left of your screen.

Strictly necessary cookies are required for the basic operation of this website, for example, to enable core functionality and remember cookie preferences. These cookies cannot be disabled through our cookie settings, although you may be able to block them in your browser.

Functional cookies are are optional and help improve the functionality of the website by remembering your preferences and settings. You can choose whether to allow these cookies through our cookie settings.

Marketing cookies (YouTube): Pages on this website may include embedded YouTube videos. When you play or interact with an embedded YouTube video, YouTube may set cookies and similar technologies on your device for purposes such as video playback, advertising, personalisation and measuring usage. These cookies may be set by YouTube and its partners.

You can manage how Google advertises to you using Google’s own advertising settings.

For more details on how Cookies data is used, please read more here.

Terms and Conditions

Your use constitutes acceptance of these Terms and Conditions as at the date of your first use of the site. You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party.

a. Commercial use or publication of all or any item item displayed is strictly prohibited without prior authorisation from 14 Henrietta Street.

b. Documents may be copied for personal use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely. However, some documents and photos have been published on this site with the permission of the relevant copyright owners. All rights are reserved on these documents and permission to copy them must be requested from the copyright owners (the sources are indicated within these documents/photographs).

This site and the information, names, images, pictures, logos regarding or relating to 14 Henrietta Street are provided "as is" without any representation or endorsement made and without warranty of any kind whether express or implied. In no event will we be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from the use or in connection with such use or loss of use of the site, whether in contract or in negligence.

We do not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the materials.

The Site contains links to third party websites. These links are provided solely as a convenience to you and not as an endorsement by 14 Henrietta Street of the content on such third party websites.

These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of Ireland, and the parties hereby submit to the non-exclusive jurisdiction of the Irish courts to settle any disputes that may arise in connection with these terms and conditions.

By accessing or using our service, you agree to be bound by the terms and conditions above. Any changes to our terms and privacy statements will be posted on this page.

Job Applicants

Dublin City Council Culture Company is an equal opportunity employer. For more information, please read our Equal Opportunities Policy here.

We are committed to respecting and protecting your privacy. We keep several kinds of personal data about our prospective employees so we can manage the recruitment process effectively and efficiently and meet our legal obligations. For more information please see our Privacy Notice for Job Applicants here.

Terms and conditions of purchase of tickets and merchandise:

By purchasing a ticket to this/these event(s) you are accepting the following Terms & Conditions and agreeing to be bound by them and to comply with all applicable laws and regulations.

All tickets will be offered subject to availability at the time of booking.
Attendees should be present at the venue to check in at least 10 minutes in advance of the tour/event start time.
Latecomers will only be admitted at the discretion of Dublin City Council Culture Company team members and at an appropriate interval.
Once purchased, tickets are non-refundable. Tickets may be exchanged up to 24 hours before your tour subject to availability and at the discretion of management.
If we cancel an event, we will notify you in advance by email or phone where possible and offer you a full refund or an option to reschedule your booking. Refunds may take up to 10 working days to process.
Dublin City Council Culture Company team members reserve the right to refuse admission, even when tickets have been purchased.
Dublin City Council Culture Company accepts no responsibility for possessions lost or stolen on the premises.
Your booking is confirmed on the basis that you have checked the venue’s accessibility and are aware of any restrictions or hazards. Further information about accessibility can be found here or by contacting us directly.
Video and audio recordings are strictly prohibited. Limited photography for personal, non-commercial use is allowed.
Management reserves the right to make changes to these Terms & Conditions at any time without prior notice.
Sale of merchandise (online or in person) is non refundable.

Terms and conditions of purchase of tickets for Group or School bookings

By booking these tickets you are accepting the following Terms & Conditions for the group/school booking and agreeing to be bound by them and to comply with all applicable laws and regulations.

All group booking payments must be completed in full at the time of the booking, either online directly or by invoice. If payment is not made 14 days prior to the booking date your booking may be cancelled.
Changes to the number of tickets in a group / school booking must be communicated at least 7 days prior to the tour date.
If you increase the number of tickets, the additional amount will be due immediately.
If you reduce the number of tickets, a refund of the additional tickets may be paid at discretion of management.
Any refunds can only be made in the same method as payments were taken (debit or credit card / bank transfer) and into the account from which payment was made.
Please note that amendments to the date and time of your group booking may not always be possible. You must notify us in advance as soon as possible to discuss possible alternatives.
No refunds are issued for cancellations of group bookings made fewer than 7 days prior to the tour date. All cancellations are to be discussed via email or by phone. Refunds may take up to 10 working days to process.
Sale of merchandise (online or in person) is non refundable.
It is essential that the entire group remain with the tour guide for the duration of the tour. Please always follow the instructions of your tour guide during the visit.
The tour route is fully wheelchair accessible. If possible, please let us know in advance if anyone in your group has access requirements.

Privacy policy:

We respect your privacy and protect all personal information you provide when buying tickets. The information you provide will be used only by ourselves to deliver services. We do not forward our database to outside companies involved in marketing. If at any point, you wish to be removed from our database, please do not hesitate to contact us.

You can read our full Privacy Notice here.

Delivery policy:

This policy applies to customers that make a purchase via Dublin City Council Culture Company websites, 14HenriettaStreet.ie and RichmondBarracks.ie. If you have any questions, please contact our customer service team on 01 524 0383 or info@14Henriettastreet.ie.

Shipping options and delivery costs:

We offer the following shipping options for products purchased:

Delivery in Ireland
Delivery in UK & Europe
International delivery (outside Europe)

Products can also be collected from our premises. You will be asked to select a shipping method at checkout and your shipping rates will be calculated there, based on the items purchased.

Order processing time:

All orders placed are processed and dispatched the next day. All orders placed during the weekend or on a public holiday will be dispatched on Monday or on the next business day.

Delivery address and P.O. boxes:

Please note that we are unable to modify the delivery address once you have placed your order. We are sorry but we do not ship to P.O. boxes.

International orders:

Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on our website as these fees can sometimes be significant and we are unable to calculate these for you.

Returns, refunds, and exchanges:

Once purchased, products cannot be exchanged or refunded unless they are faulty or damaged. If your product is damaged in transit please contact our customer service team on 01 524 0383 or info@14HenriettaStreet.ie.