Accessibility
Visiting us
Page last updated: 10/07/2023
Dublin City Council Culture Company is committed to providing accessible experiences for all visitors to 14 Henrietta Street.
Entering the building
Visitors can enter the building through the front door of 14 Henrietta Street. There are two steps leading to the front door and a ramp which can accommodate buggies, walking aids and most wheelchair sizes.
As the width of the ramp at the front door doesn't accommodate all wheelchair types, we also have a designated accessible entrance to the rear which is signposted at the main entrance.
Wheelchair and mobility access
All guided tours of the museum are fully wheelchair accessible.
The building has Part M access.
As the building dates from the late 1740s with minimal intervention in the structure, the steps of the original back stairs are uneven and steep.
Lift access is available for the museum floors – the administration floors (the top two floors) of the house cannot be accessed via the lift.
Please contact us in advance if you are visiting us and have any mobility or requirements, to ensure we are ready to assist you in accessing the building on your planned arrival.
Wheelchairs to borrow
Wheelchairs are available for use in the museum free of charge.
Parking
There is one disabled parking bay located at the bottom of the street. However, please note that there is a steep incline in the road to get to 14 Henrietta Street and the street is cobbled.
Toilets
Our bathroom facilities are fully accessible for visitors with wheelchairs or impaired mobility.
14 Henrietta Street Visual Story
We have also created a Visual Story to share with people who use text and image based information to prepare for a visit here. It highlights the features of the tour and the accessible approach we take to providing a great experience.
Irish Sign Language Guided Tours
Alvean Jones has joined the Guide team at 14 Henrietta Street and will be conducting our monthly Irish Sign Language tours, beginning in August 2023. We look forward to welcoming members of the Deaf community to learn about the house's history and residents.
Hearing induction loops
A hearing induction loop system is in place at our reception desk, and in each museum room that has an audio visual display.
Assistance dogs
Guide and assistance dogs are welcome at 14 Henrietta Street, and on the walking tour.
Need further information?
If you have a query that hasn’t been addressed above or would like to discuss access to our museum, please don’t hesitate to get in touch. We have two Access Officers for the company, Jean Hally and Olivia Kavanagh and you can contact them at the below email addresses.
Universal Design and Accessibility Policy
Dublin City Council Culture Company is committed to developing policies and practices ensuring that accessibility, Universal Design and reasonable accommodation for people with disabilities are taken into account when providing services for Dublin’s citizens, communities, cultural organisations, businesses, and Dublin City Council itself.